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Effective Date: [1/01/2022]

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1. Introduction

Home Improvement Buying Club (“we,” “us,” “our”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy applies to all users and members of [www.homeimprovementbuyingclub.com] residing in the United States, including residents of California, Colorado, Connecticut, Utah, Virginia, and any other state with consumer privacy regulations.

By using our website, services, or communicating with us via any channel, you acknowledge you have read, understood, and agree to this Privacy Policy.

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2. Information We Collect

We collect and process personal information as permitted by law, including:

• Identifiers: Name, mailing address, email address, phone number, IP address, account name, and similar identifiers.

• Payment and Transaction Data: Payment details, billing address, transaction history, and membership status.

• Communications Data: Any content you send to us by email, SMS/text, voice calls (including automated or AI-driven calls), web chat, or any other medium.

• Internet/Network Activity: Device information, browser type, pages visited, interaction data, cookies, and analytics.

• Commercial Information: Purchase history, preferences, survey or promotional responses.

• Inferences: Characteristics, preferences, or behavior derived from other data.

We do not knowingly collect information from anyone under 18.

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3. How We Collect Information

• Directly from you: When you register, become a member, complete forms, communicate by any channel (including phone, SMS, email, or automated system), or contact support.

• Automatically: Through cookies, pixels, analytics tools, device/browser data, and call/SMS systems.

• Third-Party Service Providers: Payment processors, analytics, communications, and verification partners.

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4. Communications, Consent, and Opt-Out

By providing your phone number, email, or other contact information, you expressly consent to receive communications from us—including informational, marketing, and automated calls, texts, or emails—at the number(s) and address(es) you provide. This may include:

• SMS/Text Messages: Sent via automated systems or human agents for service alerts, appointment reminders, promotions, and account updates.

• Automated or AI-Driven Calls: Used for customer service, account verification, surveys, or promotional offers.

• Email Communications: Transactional or marketing emails, newsletters, updates, and required notices.

Opt-Out:
You may opt out of marketing calls, texts, or emails at any time:

• SMS/Text: Reply STOP to any text message.

• Calls: Request to be placed on our internal do-not-call list by contacting support.

• Emails: Click “unsubscribe” in any marketing email or contact support.

Note: Even if you opt out of marketing, you may still receive necessary transactional or service-related communications as allowed by law.

We comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable federal and state communications laws.

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5. How We Use Your Information

We use your information for lawful purposes, including to:

• Provide, operate, and improve our website and membership services

• Authenticate your identity, process payments, and manage your account

• Communicate with you by any method, including SMS/text, phone, email, or AI-driven messages

• Deliver marketing or promotional offers (with opt-out rights)

• Personalize your experience and improve our offerings

• Monitor for fraud, security threats, or illegal activity

• Comply with legal and regulatory requirements

We do not sell or “share” your personal information as defined under state privacy laws.

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6. Disclosure of Your Information

We may disclose your information, solely as permitted by law:

• Service Providers: Payment processing, hosting, analytics, communications (including SMS/call providers), customer support, etc.

• Legal Requirements: For law enforcement, regulatory, or court orders.

• Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate notice).

• With Your Consent: When you authorize specific disclosures.

We do not disclose your personal information to unrelated third parties for their own marketing.

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7. State-Specific Rights & Notices

California Residents (CCPA/CPRA)

You have the right to:

• Know: Categories and specific pieces of personal information collected, used, and disclosed.

• Delete: Request deletion of your information (subject to legal exceptions).

• Opt-Out: Direct us not to sell/share your personal information (we do not sell).

• Correct: Request correction of inaccurate information.

• Non-Discrimination: No discriminatory treatment for exercising rights.

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Colorado, Connecticut, Utah, Virginia Residents

You may:

• Access your personal data

• Correct inaccuracies

• Delete your data

• Opt out of targeted advertising or profiling (we do not use)

• Appeal any denial of your rights

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Nevada Residents

You may request we not sell your personal information (we do not sell).

To exercise your rights, contact us at Support@homeimprovementbuyingclub.com or 800-351-8160.

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8. Cookies and Tracking Technologies

We use cookies and similar technologies for site operation, analytics, personalization, and marketing. You may control cookie preferences in your browser settings, but some features may be limited if cookies are disabled.

Our site does not respond to “Do Not Track” browser signals.

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9. Data Security

We use commercially reasonable technical, physical, and administrative measures to safeguard your information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security.

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10. Children’s Privacy

Our website and services are for U.S. residents aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have collected such information, please contact us for immediate removal.

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11. Data Retention

We retain your information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements.

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12. Accessibility (ADA Compliance)

We strive to ensure our website and communications are accessible in compliance with the Americans with Disabilities Act (ADA) and applicable state laws. If you need this policy or any communication in an alternative format, or assistance using our site, contact us at Support@homeimprovementbuyingclub.com or 800-351-8160.

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13. Third-Party Sites & Integrations

Our website may contain links to other sites or use third-party services (payment processors, SMS/email gateways, analytics). We are not responsible for their privacy practices. Review those sites’ privacy policies for more information.

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14. Changes to This Policy

We may revise this Privacy Policy to comply with new laws or business practices. Updated policies will be posted with a revised effective date. Continued use of our services after changes constitutes acceptance.

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15. Contact Us

Questions or requests? Contact us any time:

Email: Support@homeimprovementbuyingclub.com
Phone: 800-351-8160
 

16. Disclaimer

Nothing in this policy waives any consumer rights or business protections provided by applicable law. If any provision is held invalid, remaining provisions remain in effect.